Cocolas Laser Clinic and Aesthetics - Detailed Terms and Conditions

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These detailed terms and conditions ("Agreement") govern the relationship between you ("Client," "you," or "your") and Cocolas Laser Clinic and Aesthetics ("Clinic," "we," "us," "our") for the use of our services. By booking an appointment or receiving services from Cocolas Laser Clinic and Aesthetics, you agree to abide by the following terms and conditions:

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1. Appointment Booking and Consultation: 1.1. All appointments must be scheduled in advance through our official website, phone, or in-person at our London location. 1.2. A consultation may be required before certain treatments. The consultation will assess your eligibility, address your concerns, and determine the appropriate treatment plan.

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2. Appointment Changes, Cancellations, and No-Shows: 2.1. To reschedule or cancel an appointment, you must notify us at least 48 hours before the scheduled time. 2.2. Failure to provide 48 hours' notice for cancellations may result in a cancellation fee or forfeiture of prepaid services. 2.3. If you fail to show up for an appointment ("no-show"), you may be charged the full fee for the missed service.

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3. Late Arrival: 3.1. We recommend arriving 15 minutes prior to your scheduled appointment time to complete necessary paperwork and prepare for your treatment. 3.2. Late arrivals may result in a shortened treatment duration to avoid inconveniencing other clients.

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4. Payments and Pricing: 4.1. Payment is due at the time of service. We accept cash, credit/debit cards, and other forms of payment indicated on our website. 4.2. All prices are subject to change without prior notice. Pricing details are available on our website and in our clinic.

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5. Treatment Conduct and Suitability: 5.1. Our skilled professionals will perform all treatments using the latest techniques and equipment. 5.2. You must disclose all medical conditions, allergies, and medications during your consultation to ensure treatment safety and suitability. 5.3. Certain treatments may not be appropriate for pregnant or nursing individuals. Please inform us if you are pregnant or nursing before booking an appointment.

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6. Results and Expectations: 6.1. Results of treatments may vary based on individual factors, skin type, and other variables. 6.2. We do not guarantee specific outcomes, and your satisfaction with the results is not guaranteed.

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7. Refund and Exchange Policy: 7.1. Refund requests may be considered on a case-by-case basis, at the discretion of the clinic. 7.2. Services rendered are generally non-refundable. 7.3. Products purchased may be eligible for return or exchange within 14 days, provided they are unopened and in their original condition.

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8. Privacy and Data Handling: 8.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy. 8.2. By booking an appointment, you consent to receiving appointment confirmations, reminders, and promotional materials via email or SMS.

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9. Safety and Hygiene: 9.1. The clinic maintains strict hygiene and safety protocols to ensure a clean and secure environment for all clients. 9.2. Clients are required to follow pre and post-treatment care instructions provided by the clinic.

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10. Liability and Indemnity: 10.1. The clinic is not liable for any allergic reactions, injuries, or complications resulting from inaccurate or withheld medical information. 10.2. You agree to indemnify and hold the clinic harmless from any claims, damages, or liabilities arising from your use of our services.

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11. Changes to Terms and Conditions: 11.1. These terms and conditions may be updated at our discretion. The latest version will be available on our website.

By booking an appointment or receiving services from Cocolas Laser Clinic and Aesthetics in London, you acknowledge that you have read, understood, and agreed to these detailed terms and conditions. If you have any questions or concerns, please contact us before proceeding with your appointment.